Posts Tagged ‘Technology News’

Google+ Fastest Growing Social Network Ever – ComScore

Published by pratyushkp on August 4th, 2011 - in Social, Technology

Image via CrunchBase

The Google+ project, launched on June 28, is now the fastest growing social network ever with over 25 million members, according to a report from Web tracking firm comScore.

Google+ has, so far, out-paced the meteoric rise of sites like Facebook, Twitter and Myspace, comScore vice president for industry analysis Andrew Lipsman told the AFP.

The site is also catching on globally with significant membership in India, Britain, Canada, and Germany, according to the study. A July 2011 comScore study found that Google+ had attracted “20 million visitors in 21 days” and that the United States was home to approximately 5.3 million Google+ users. India was the country with the second-highest number of users on Google+, with 2.8 million members from India.

Apple’s Tech Support Quality Is Slipping, Says Survey

Published by pratyushkp on August 3rd, 2011 - in Social, Technology

Image by Getty Images via @daylife

Apple is slipping when it comes to providing customers with automated over-the-phone assistance, according to Vocal Laboratories, a company that helps measure the quality of businesses’ contact centers.

The findings are part of The National Customer Service Survey (NCSS), which “tracks customer service quality in several industries, using telephone interviews conducted with a customer immediately after a customer service experience,” states Vocal Laboratories.

Statistics in this particular Apple case study were based on 4,161 surveys conducted between May 2008 and June 2011. The study measured exclusively assistance provided to customers over the phone and found that though Apple scored top marks in many areas, a few facets of Apple’s once overwhelmingly positive technical support are beginning to fall behind in comparison to competitors Dell and Hewlett-Packard (HP).

Tags: , Apple Genius Bar, Apple News, Apple Store, Apple Stores, Automation, , CustomerService, Dell, , , MacBook Air, Tech Support, Technical support, ,

Amazon Starts AmazonLocal Online Deals Site

Published by pratyushkp on August 3rd, 2011 - in Social, Technology

Image via CrunchBase

Online retailer is trying to become a bigger player in the mushrooming market for online deals with the launch of a website that offers large discounts on local goods and services.

AmazonLocal deals, which launched in Boise, Idaho, in June, is now also available in 14 different places, including Chicago and several parts of southern California and Washington (naturally, Inc.’s hometown of Seattle made the cut).

Tags: , Amazon Daily Deal, Amazon Local, , Amazonlocal, Boise Idaho, , , Daily Deal, Daily Deals, , , LivingSocial, , , ,

Google Buys About 1,000 IBM Patents

Published by pratyushkp on August 2nd, 2011 - in Social, Technology

Image via CrunchBase

Google Inc. has bought about 1,000 pending and issued patents from IBM Corp. in its quest to shore up its defenses against suits by other technology companies, according to documents filed with the U.S. Patent and Trademark Office.

Google and IBM spokesmen wouldn’t comment Friday on the purchase.

The patent transfers were recorded two weeks ago and cover a range of technologies, many of which have little to do with Google’s Internet search and advertising business. One covers ways of automatically adjusting a clock, another deals with surface treatments for electrical contacts.

Tags: , Android Patents, , , Google Android Patents, Google Ibm Patetns, Google Patents, , , , , Patent, Patents, , U.S. Patent And Trademark Office, Verizon Communications,
© Social Media Blog