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Aug
10

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Apple – The Most Valuable U.S. Company

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Image representing iPad as depicted in CrunchBase

Image via CrunchBase

Apple briefly surpassed Exxon Mobil on Tuesday as the nation’s most valuable company.

The iPhone and iPad maker had the lead for much of the afternoon before its stock closed just behind Exxon‘s. The two companies are so close that Apple is likely to keep the top spot soon.

Apple Inc.’s stock gained 5.9 percent to $374.01 on Tuesday, bringing its market capitalization to about $347 billion.

Exxon Mobil Corp.’s stock, meanwhile, closed up 2.1 percent at $71.64. That gives the oil company a market cap of $348 billion. Its stock was down earlier in the day, allowing Apple to take the lead.

Aug
8

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iPhone vs. Android : Which Does US Prefer

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Image representing Jumptap as depicted in Crun...

Image via CrunchBase

New findings released by Jumptap, a mobile advertising network, reveal that residents of the Southern and Southwestern United States tend to prefer devices running Google’s Android operating system, whereas Apple’s iOS devices are more popular in the Midwest and Northeast.

According to data (PDF) pulled from over 11 billion requests via 83 million unique users on the Jumptap network, Android has held on to its lead over other smartphone makers for another month by sustaining 38% of the overall mobile operating system market in June 2011; a four-point decrease from the previous month. On the other hand, iOS continues to gain ground by increasing its market share from 30.3% in May to 33% in June of 2011. Blackberry remains in third with a reported 22% market share in June 2011.

Aug
6

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Apple No1 Smart Phone Maker

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Apple iPhone 3GS

Image via Wikipedia

Apple Inc. and Samsung Electronics Co. zoomed to the top of the list of global smartphone makers in the second quarter, blowing past Nokia Corp. and BlackBerry maker Research In Motion Ltd., according to research firm IDC.

Korea’s Samsung made the biggest jump, from No. 4 in the first quarter to No. 2 in the second, on the strength of its Galaxy phones, which run Google Inc.’s Android software. It sold 17.3 million smartphones in the second quarter, up from 10.8 million in the first, IDC said.

Apple rose to No. 1, taking the spot from Nokia, by selling 20.3 million iPhones, up from 18.7 million in the first quarter. That relegated Finland’s Nokia, the long-time leader, to third place. Apple has yet to top Nokia’s high-water mark of 28.1 million phones in a quarter.

Aug
4

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Apple to US government: change mindset of defeat

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Image representing Apple as depicted in CrunchBase

Image via CrunchBase

Cash-rich Apple can offer many tips to the debt-ridden US government in financial management, says the Wall Street Journal, not the least being overcoming the ‘psychology of defeat’.

What would happen if Apple had to tackle the US debt crisis, asks David Weidner who has covered Wall Street for over two decades. ‘First, it would eliminate spending that’s not working. Then it would make a commitment to spend if necessary. Third, it would look for ideas to spend on. Finally, it would call customers’ bluff. How much are you willing to pay for what the government gives you?” he writes.

According to the report, the current US crisis has less to do with spending and revenue and more to do with psychology. The entire US system has ‘taken on a mind-set of defeat. It doesn’t seem to matter that the business model – taxing for revenue, spending for growth – isn’t broken. After all, it’s working in Germany, Canada, India and China.

Aug
3

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Apple’s Tech Support Quality Is Slipping, Says Survey

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CUPERTINO, CA - OCTOBER 20: Apple COOTim Cook...

Image by Getty Images via @daylife

Apple is slipping when it comes to providing customers with automated over-the-phone assistance, according to Vocal Laboratories, a company that helps measure the quality of businesses’ contact centers.

The findings are part of The National Customer Service Survey (NCSS), which “tracks customer service quality in several industries, using telephone interviews conducted with a customer immediately after a customer service experience,” states Vocal Laboratories.

Statistics in this particular Apple case study were based on 4,161 surveys conducted between May 2008 and June 2011. The study measured exclusively assistance provided to customers over the phone and found that though Apple scored top marks in many areas, a few facets of Apple’s once overwhelmingly positive technical support are beginning to fall behind in comparison to competitors Dell and Hewlett-Packard (HP).

Aug
2

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Google Buys About 1,000 IBM Patents

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Image representing Google as depicted in Crunc...

Image via CrunchBase

Google Inc. has bought about 1,000 pending and issued patents from IBM Corp. in its quest to shore up its defenses against suits by other technology companies, according to documents filed with the U.S. Patent and Trademark Office.

Google and IBM spokesmen wouldn’t comment Friday on the purchase.

The patent transfers were recorded two weeks ago and cover a range of technologies, many of which have little to do with Google’s Internet search and advertising business. One covers ways of automatically adjusting a clock, another deals with surface treatments for electrical contacts.

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